SHIPPING & RETURNS

Shipping Policy

Turnaround

All orders are shipped within from Monday - Friday within working hours.

Depending on the shipping options you choose the delivery time might be up to 15 days.

Carriers

We use the following carriers to deliver our orders:

 

Post (Standard shipping)
FedEx (Priority)
DHL (Priority)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that depending on the shipping providers some orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the different shipping options, what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return & Exchange Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email lesoukcy@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     Le Souk Limited
     (Return Tracking #)
     Agias Elenis 5B
     1066, Nicosia, Cyprus, Europe


3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Due to the nature of some products, some items can not be returned. These include all artisanal cosmetics products made by hand such as oil, soap, cream, and mask.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.  The exchange is subject to conditions and depends on the item. Please contact our shop by email prior to initiating the exchange process to make sure that an exchange is actually possible.

Countries limitation for shipping

Shipping to the following countries are subject to limitations and/or exclusions:

Belarus, The Democratic Republic Of The Congo, Côte d'Ivoire, Lebanon, Liberia, Myanmar, Syria, Zimbabwe, Cuba, Iran, Iraq, Democratic People's Republic Of Korea, Sierra Leone, Sudan, Palestinian Territory, Kazakhstan, Laos, Afghanistan and more

If you are in one of these countries, please contact us before placing an order.

Even if your country is not in the above list, Le Souk Limited cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

Since the laws are different in every country (and change often), we do not maintain an extensive database of known product restrictions.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide.

Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection.

We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition within 40 days after we shipped the products.

The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from www.arganbylesouk.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.

International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from www.arganbylesouk.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the EU may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if the order is returned because the local post is unable to locate your address, we cannot refund you for the cost of the products nor shipping.

Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

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